Dedicated crisis response team and centralised service desk will assist the medical frontline
Tata Medical Center, Kolkata (TMC) empowered its medical staff to provide 24/7 care to its patients through crises including the ongoing COVID-19 pandemic by leveraging the personalised, ultra-responsive information technology support systems and services provided by CMS IT Services.
Appreciating the services, Arnab Neogy, Head of IT, TMC says, “We can’t pause the war against cancer even for a pandemic. To be able to focus all our efforts and resources on patient care, our medical and IT devices must be stable, functional, and highly available. Whether it’s for communication, accessing accurate and complete patient information, or diagnostics; a modern healthcare facility like ours is heavily dependent on
technology. A downtime even for a minute can bring the entire hospital to a standstill. CMS IT Services ensures that our systems, networks, and devices are in peak operating health. They serve as our partners in delivering exemplary patient care even while the entire
country is in lockdown. Their ability to personalise their services to our context, deliver necessary outcomes, and working as part of our extended team has made a tremendous difference.”
“Reliable and resilient support – from managing …